Delivery & Returns

Last updated: 14 September 2026

Delivery is confirmed with your enquiry

Please tell us your location, preferred products and quantities. Available delivery options, costs, dispatch timing and any collection arrangements must be confirmed with our team before an order is agreed. This website does not quote fixed shipping charges or guaranteed delivery dates.

Before confirming an order

Check the product description, ingredients, quantity, final price, destination and delivery arrangements in your written confirmation. If anything is unclear, ask before making payment.

Changes or cancellation requests

Contact us as soon as possible if you need to change or cancel an agreed order. Whether a change can be made depends on its status and the terms confirmed for that order. Do not assume a request has been accepted until you receive confirmation.

Damaged, incorrect or concerning items

If a delivery arrives damaged or differs from the agreed order, contact us promptly with your order reference, a description and, where helpful, photographs of the product and packaging. Keep the packaging and do not use an item if its seal or condition is concerning.

Returns and resolution

Please contact us before sending a product back. Return eligibility, collection or postage arrangements, and any replacement or refund will be discussed in light of the issue, the agreed order terms and applicable consumer rights. This page does not create a fixed return window or limit rights that apply by law.

Contact the team

Call 078 731 3131 or email info@ceylentra.com.